Privacy Policy

Market Research Point — https://www.marketresearchpoint.com/

Effective Date: 24 August 2026 | Last Updated: 24 August 2026 | Version 1.0

1. Introduction

This Privacy Policy explains how Market Research Point collects, uses, shares, stores and protects the personal data you provide when you visit our website, request information, or purchase a report from us. It also sets out the rights available to you in respect of your personal data and how you can exercise them.

We take the confidentiality of your information seriously, and the data you provide is used only for the purposes described in this Policy. By using the Website or submitting information to us, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Terms and Conditions, which govern your use of the Website and our products and services.

2. Who We Are

The website www.marketresearchpoint.com is owned and operated by Espial Infotech Pvt. Ltd., a company incorporated in India. Espial Infotech Pvt. Ltd. is the data controller (and, under India’s Digital Personal Data Protection Act, 2023, the Data Fiduciary) responsible for your personal data.

Espial Infotech Pvt. Ltd.

710, Suratwala Mark Plazo, Hinjewadi, Pune – 411057, Maharashtra, India

Telephone: +91 (20) 40041385 | Email: sales@marketresearchpoint.com

In this Policy, “Market Research Point”, “the Company”, “we”, “us” and “our” refer to Espial Infotech Pvt. Ltd. “You”, “your” and “user” refer to the individual whose personal data we process.

3. Definitions

Personal data means any information relating to an identified or identifiable natural person.
Identifiable natural person means a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural or social identity.
Processing means any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, erasure or destruction.
Usage data means information collected automatically when you use the Website, such as pages viewed, time spent, referring URL and device or browser type.

4. Personal Data We Collect

4.1 Information you provide to us

When you visit our Website, request information, download a sample, subscribe to our communications or make a purchase, we may collect:

Your name
Business email address
Telephone number
Postal address, city, state or province, ZIP or postal code, and country
Billing address
Company name, job title and other work-related information
The content of any enquiry, request or correspondence you send us

4.2 Payment information

When you make a purchase, payment card details are collected and processed directly by our third-party payment gateway. We do not receive, store or process your full payment card number, expiry date or security code. We retain only the transaction reference, the amount, the payment status and the billing details required for invoicing and statutory accounting purposes.

4.3 Information collected automatically

When you browse the Website we automatically collect usage data and technical information including your IP address, browser type and version, operating system, device type, referring website, the pages you visit, and the date and time of your visit. This information is collected through cookies and similar technologies, as described in Clause 6.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, operate and maintain the Website and the Platform;
To process and complete your orders, deliver reports, register your licence, and issue invoices;
To respond to your enquiries and provide customer care and support;
To notify you of updates or corrections relating to products you have purchased;
To verify your identity and, where relevant, your eligibility for a particular licence type;
To follow up on transactions or interactions initiated on the Website;
To send you newsletters, product announcements and marketing communications, where you have consented or where we are otherwise permitted by law to do so;
To analyse Website traffic, diagnose server problems, administer the Website and improve our services;
To detect, prevent and address technical issues, fraud, security incidents and misuse of our reports; and
To comply with our legal, regulatory, tax and accounting obligations, and to establish, exercise or defend legal claims.

Where we rely on your consent to process your personal data, you may withdraw that consent at any time by writing to sales@marketresearchpoint.com. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, deliver content relevant to your interests, and understand how the Website is used. The cookies we use fall into the following categories:

Strictly necessary cookies, which are required for the Website to function, to maintain your session and to enable secure checkout. These cannot be disabled.
Preference cookies, which remember choices such as your language or region and, where you choose, keep you signed in on subsequent visits.
Analytics cookies, which help us understand traffic patterns and improve the Website. Where required by law, these are set only with your consent.
Marketing cookies, which may be used to deliver and measure advertising relevant to your interests. These are set only with your consent.

Where required by applicable law, non-essential cookies are set only after you have given consent through our cookie banner. You may change or withdraw your cookie preferences at any time through that banner, and you may also block or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website and your user experience.

Third-party advertisements or promotions displayed on the Website may also set cookies. We do not control those cookies and do not have access to the information collected by third-party advertisers. We recommend that you review the privacy policies of those third parties.

7. Disclosure and Sharing of Personal Data

We do not sell your personal data. We share personal data only in the circumstances described below, and only to the extent necessary.

7.1 Service providers

We engage service providers to help us operate our business. These include analytics providers, data management services, payment gateways, DNS providers, web hosting providers, web development partners, email delivery services and customer support tools. We provide our service providers with only the information necessary for them to perform those services, and they are contractually required to protect it and to use it only for the purposes we specify. This sharing is carried out for the performance of our contract with you or in preparation of such a contract, in accordance with Article 6(1)(b) GDPR where that Regulation applies.

7.2 Third-party publishers

Many of the reports we sell are authored and fulfilled by independent third-party research publishers. When you purchase such a report, we share with the publisher the information necessary to process and deliver your order and to register your licence, which typically includes your name, business email address, organisation name and licence type. This sharing is necessary for the performance of our contract with you. The publisher may process that data as an independent controller under its own privacy policy, and we will identify the publisher to you on request.

7.3 Affiliates and corporate transactions

We may share personal data with our affiliates for the purposes described in this Policy. If the Company is sold or merged, or transfers some or all of its assets, personal data may be disclosed or transferred as part of that transaction. Such disclosures are based on our legitimate interests in cooperating with affiliates and partners and in carrying out such transactions, in accordance with Article 6(1)(f) GDPR where that Regulation applies.

7.4 Legal and protective disclosures

We may disclose personal data to third parties where necessary:

To comply with any applicable law, regulation, legal process or governmental request, under Article 6(1)(c) GDPR;
To enforce our agreements, policies and terms of service, under Article 6(1)(f) GDPR;
To protect the security or integrity of our services, under Article 6(1)(f) GDPR;
To protect the property, rights and safety of the Company, our customers or the public from harm or illegal activity, under Article 6(1)(f) GDPR;
To respond to an emergency where we believe disclosure is necessary to prevent death or serious bodily injury, under Article 6(1)(d) GDPR; or
To investigate and defend the Company against third-party claims or allegations, under Article 6(1)(f) GDPR.

Except where required by law or described above, we do not disclose your personal data to third parties for their own independent marketing purposes without your consent.

8. Storage, International Transfers and Retention

8.1 Where your data is stored

Your personal data is stored and processed in India, and may also be processed by our service providers in other countries where they or their sub-processors operate their infrastructure. By using the Website and submitting your information, you acknowledge that your data may be transferred to and processed in countries other than your own.

8.2 Transfers from the European Economic Area and the United Kingdom

India has not been the subject of an adequacy decision by the European Commission. Where personal data is transferred from the European Economic Area, the United Kingdom or Switzerland to India or to any other country outside those territories, we implement appropriate safeguards as required by Chapter V of the GDPR. These safeguards include the European Commission’s Standard Contractual Clauses, together with supplementary technical and organisational measures where necessary. You may request a copy of the relevant safeguards by writing to sales@marketresearchpoint.com.

8.3 How long we keep your data

We retain personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by law. In general:

Enquiry and sample-request data is retained for up to twenty-four (24) months from your last interaction with us, unless you ask us to erase it sooner;
Customer, order and licence records are retained for the duration of the licence and thereafter for as long as required to meet our statutory accounting, tax and audit obligations under Indian law;
Marketing subscription data is retained until you unsubscribe or withdraw consent, after which we retain a minimal suppression record to ensure we do not contact you again; and
Website usage and analytics data is retained in aggregated or pseudonymised form.

Once the purpose for which your data was collected has been fulfilled and no legal retention obligation applies, we securely delete or anonymise it.

9. Security of Your Data

We understand the importance of keeping the data you share with us confidential and take reasonable technical and organisational measures to protect it. These include encryption of data in transit, firewalls and network controls, access restrictions on a need-to-know basis, secure hosting environments, and periodic review of our security practices.

However, no method of transmission over the internet and no method of electronic storage is completely secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee its absolute security, and any information you transmit to us is transmitted at your own risk.

10. Personal Data Breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority without undue delay and, where feasible, within seventy-two (72) hours of becoming aware of it, in accordance with Article 33 GDPR. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay in accordance with Article 34 GDPR. Where India’s Digital Personal Data Protection Act, 2023 applies, we will notify the Data Protection Board of India and affected users as required under that Act.

11. Your Rights under the GDPR

This clause applies to users located in the European Economic Area, the United Kingdom and Switzerland. Subject to the conditions and exemptions in applicable law, you have the following rights in relation to your personal data:

Right of access — to obtain confirmation of whether we process your personal data and to receive a copy of it;
Right to rectification — to have inaccurate or incomplete personal data corrected or completed;
Right to erasure (the “right to be forgotten”) — to have your personal data deleted in defined circumstances;
Right to restriction of processing — to limit how we use your personal data in defined circumstances;
Right to data portability — to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another controller;
Right to object — to object to processing based on our legitimate interests under Article 6(1)(f) GDPR; and
Right to withdraw consent — to withdraw consent at any time where processing is based on consent.

You can review, correct or update your account information at any time through your user profile on the Website, or by writing to us at sales@marketresearchpoint.com. We will respond to a rights request within one month of receipt, or such longer period as applicable law allows where the request is complex.

Where you object to processing based on legitimate interests, you should explain the grounds for your objection. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or unless the processing is necessary for the establishment, exercise or defence of legal claims.

Where you object to processing of your personal data for direct marketing purposes, we will stop that processing immediately and you are not required to give any reason.

11.1 Right to lodge a complaint

If you believe that our processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the supervisory authority in your country of residence, place of work, or the place of the alleged infringement. We would, however, appreciate the opportunity to address your concerns directly before you approach the authority, and we encourage you to contact us first at sales@marketresearchpoint.com.

12. Your Rights under India’s Digital Personal Data Protection Act, 2023

If you are located in India, the Digital Personal Data Protection Act, 2023 applies to our processing of your personal data. Where we process your personal data on the basis of consent, that consent is free, specific, informed, unconditional and unambiguous, given by a clear affirmative action, and limited to the purposes notified to you at the point of collection.

As a Data Principal under that Act, you have the right to:

Obtain a summary of the personal data being processed and the processing activities undertaken;
Obtain the identities of all other Data Fiduciaries and Data Processors with whom your personal data has been shared, and a description of the data shared;
Request correction, completion, updating or erasure of your personal data;
Nominate another individual to exercise your rights in the event of your death or incapacity; and
Readily withdraw your consent at any time, with the ease with which it was given.

To exercise any of these rights, or to raise a grievance regarding our processing of your personal data, please write to us at sales@marketresearchpoint.com. We will acknowledge and respond to your request within the timelines prescribed under the Act and the rules made under it. If your grievance is not resolved to your satisfaction, you may escalate the matter to the Data Protection Board of India.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the right to know what personal information we collect about you and how it is used and shared; to request deletion of your personal information; to request correction of inaccurate personal information; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights.

We do not sell personal information, and we do not share personal information for cross-context behavioural advertising as those terms are defined under the CCPA. We do not knowingly collect or sell the personal information of consumers under sixteen (16) years of age.

To exercise any of these rights, please write to sales@marketresearchpoint.com with the subject line “California Privacy Request”. We will verify your request before responding, and you may designate an authorised agent to act on your behalf.

14. Children’s Privacy

Our Website, products and services are intended for business users and are not directed at children. We do not knowingly collect personal data from any person under the age of eighteen (18). If you believe that a child has provided us with personal data, please contact us at sales@marketresearchpoint.com and we will take steps to delete that information promptly.

15. Marketing Communications and Unsubscribing

You may choose to stop receiving promotional emails and newsletters at any time by clicking the “Unsubscribe” link included in every marketing email, or by writing to sales@marketresearchpoint.com. We will action your request without undue delay.

Please note that after you unsubscribe from marketing communications we may still send you transactional and service messages relating to orders you have placed — for example, order confirmations, invoices, delivery notifications, licence information and material updates or corrections to reports you have purchased. These messages are necessary for the performance of our contract with you and are not promotional in nature.

16. Third-Party Websites

The Website may contain links to third-party websites, including those of publishers and payment providers. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policy of every website you visit before providing any personal data to it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. Any changes will be posted on this page and the Effective Date at the top of the Policy will be revised accordingly.

Where the changes are material, we will notify you before they take effect by email and by a prominent notice on the Website. We encourage you to review this Policy periodically. Changes become effective only once they are posted on this page.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact us: